Terms & Conditions
Last updated:
1. Acceptance of these terms
These Terms & Conditions ("Terms") govern your access to and use of Raksh, operated by Veenam Technologies ("we", "us"). By creating an account or using the Service, you agree to these Terms. If you accept on behalf of an organisation, you confirm you are authorised to bind it.
2. The Service
Raksh collects host and service metrics from servers you connect (via an agent you install) and presents them on dashboards. The Service is provided on a software-as-a-service basis and may be deployed self-hosted or managed. Features may evolve over time.
3. Accounts & eligibility
You are responsible for the accuracy of your account information and for safeguarding your credentials and agent keys. You must be at least 18 and use the Service only for lawful business purposes. Notify us promptly of any unauthorised use.
4. Plans & billing
The Service is offered on a per-server subscription (currently ₹500 or US$5 per server per month), with custom pricing available for bulk deployments. Fees are billed as agreed in your order or invoice, are exclusive of applicable taxes, and unless stated otherwise are non-refundable. We may change pricing with reasonable notice.
5. Acceptable use
You agree not to misuse the Service — including attempting to access data of other tenants, interfering with the Service, reverse-engineering, or using it to monitor systems you are not authorised to monitor. You must have the right to install the agent and collect the data you send us.
6. Customer data & responsibilities
As between you and us, you own your data and act as the data controller; we process it as your processor to provide the Service, as described in our Privacy Policy. You are responsible for having a lawful basis to collect the data and for your own compliance obligations.
7. Third-party services
The Service may rely on third-party infrastructure and components. Where you enable third-party integrations, their terms may also apply.
8. Intellectual property
We and our licensors retain all rights, title and interest in the Service, including software and content, other than your data. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription.
9. Availability & support
We aim to keep the Service available and secure, but it is provided on a best-efforts basis unless a separate service level agreement applies. Planned maintenance and third-party outages can affect availability.
10. Disclaimers & limitation of liability
The Service is provided "as is" without warranties of any kind, to the extent permitted by law. To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential damages, or for lost profits or data. Our total aggregate liability is limited to the fees you paid for the Service in the twelve months before the claim.
11. Indemnity
You agree to indemnify us against third-party claims arising from your data, your systems, or your breach of these Terms, to the extent permitted by law.
12. Suspension & termination
You may stop using the Service at any time. We may suspend or terminate access for breach of these Terms, non-payment, or to comply with the law. On termination, your data is handled per the retention terms in our Privacy Policy and any agreement with you.
13. Changes to these Terms
We may update these Terms from time to time. Material changes will be reflected by the "Last updated" date and, where appropriate, notified to account administrators. Continued use after changes constitutes acceptance.
14. Governing law & jurisdiction
These Terms are governed by the laws of India, and the courts of India have exclusive jurisdiction over any dispute, without regard to conflict-of-law rules.
15. Contact
Questions about these Terms: hello@rakshcloud.com. See also our Privacy Policy.